11tbet Privacy Policy

This page describes what we collect when you use 11tbet and how we keep that data protected. We at 11tbet collect your email, phone number, and identity documents only to verify your account, process your deposits and withdrawals, and comply with Indonesian anti-money-laundering regulations. We store your information encrypted and do not share it with third parties except where required by law or to process your payments.

Your privacy is important to us. We encrypt all sensitive data, limit access to authorized staff only, and comply with Indonesian data protection standards. This policy explains our practices in plain language so you understand exactly what we collect, why, and how we use it.

If you have questions about how we handle your data, contact our support team. If you wish to delete your account and have us erase your personal information, we will do so within 30 days, subject to legal retention requirements.

What data we collect on 11tbet

Account information we request

When you register on 11tbet, we collect your email address, phone number, full name, and date of birth. We use your email for account recovery and password reset. We use your phone number for SMS verification codes and security alerts. Your name and date of birth are used to verify your identity and comply with regulatory requirements.

Before your first withdrawal, we request a government-issued ID (KTP, passport, or driver's license) and a selfie holding that ID. We use this Know Your Customer (KYC) data to confirm your identity and prevent fraud and money laundering. We store your ID photo encrypted and retain it only as long as your account remains active, plus any period required by law (typically up to seven years for financial records).

Payment and transaction data we collect

We collect information about every deposit and withdrawal you make on 11tbet—the amount, date, time, payment method (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank VA), and transaction status. We do not store your full e-wallet credentials or bank account numbers in plain text. We store only the last four digits of your bank account, your e-wallet reference ID, and your virtual account (VA) code if applicable. This allows us to process future transactions and verify matches without exposing sensitive banking details.

We use payment data to process your requests, reconcile transactions with your payment provider, investigate disputes, and produce audit reports for compliance. We share only the minimum information necessary with our payment processors (e.g., mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to complete your transaction. We do not share payment data with any other third party.

Gaming and betting activity on 11tbet

We collect records of all your bets, game outcomes, and balance changes on 11tbet. This includes which sports you bet on (Liga 1, Piala Indonesia, Champions League, esports like Mobile Legends, Free Fire, PUBG Mobile), which slot games or live-dealer tables you played, your stake amounts, and results. We use this data to settle bets fairly, detect fraud, and provide you with accurate account history and transaction statements.

We do not use your gaming activity to profile you or share it with third parties for marketing. We do use it internally to identify unusual patterns that may indicate account compromise, collusion, or system abuse—e.g., multiple accounts with similar betting patterns or impossible winning streaks that suggest manipulation.

How we use and protect your data

Our data security measures on 11tbet

We at 11tbet protect your data using industry-standard encryption (TLS 1.3 for data in transit, AES-256 for data at rest). All sensitive information—payment details, ID photos, banking data—is encrypted before storage. Only authorized staff with security clearance can access encrypted data, and access is logged and audited. We use multi-factor authentication for all administrative access to our systems.

We monitor our systems continuously for unauthorized access, unusual queries, or data exfiltration attempts. If we detect a security incident, we notify affected users immediately and cooperate with authorities as required by law. We do not store unencrypted passwords—all passwords are hashed using industry-standard algorithms (bcrypt or similar) that cannot be reversed.

Where we store your data

We store 11tbet user data on secure servers located in multiple regions. Some servers may be located outside Indonesia to provide backup, redundancy, and disaster recovery. By using 11tbet, you acknowledge that your data may be processed and stored outside your home jurisdiction. We ensure all data centers meet international security standards (ISO 27001 or equivalent) and comply with Indonesian data protection law.

Third parties we share data with

We share your data with third parties only when necessary to operate 11tbet and only under strict data-processing agreements. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, bank partners) receive transaction data necessary to process your deposits and withdrawals. Our hosting providers (cloud infrastructure) process data only at our instruction. Our KYC verification service provider (if we use an external vendor) receives ID photos and personal details only to verify your identity.

We do not share your data with marketers, advertisers, or data brokers. We do not sell your data. We may disclose data to law enforcement or regulators if required by legal process (e.g., subpoena, court order, regulatory investigation). We do not provide user data to third parties for any other purpose.

We at 11tbet treat your personal information as confidential and essential to your trust. We encrypt it, limit who can access it, and never sell it or share it for profit.

Your rights and our commitments

Your rights regarding your 11tbet data

You have the right to access your personal data on 11tbet at any time. You can download your account history, transaction records, and identity verification status from your account settings. You have the right to correct inaccurate data—if your name, phone number, or email is wrong, update it in your account settings or contact our support team.

You have the right to request deletion of your account and personal data. If you request account deletion, we will close your account, return any remaining balance to your registered payment method, and securely delete your personal information within 30 days. We may retain limited data (transaction records, ID verification dates) for legal compliance and financial audit purposes for up to seven years, but will not use it for any other purpose.

How long we keep your data

We keep your account registration data (email, phone, name, date of birth) for as long as your account is active. After you close your account, we delete it within 30 days unless we are required by law to retain it. We keep transaction records (deposits, withdrawals, betting history) for at least seven years to comply with Indonesian financial and anti-money-laundering regulations. We keep ID verification photos for as long as your account is active, plus up to seven years after closure for compliance purposes.

We keep login records and IP address logs for up to 90 days for security and fraud-detection purposes, then delete them. We do not retain email or SMS communications longer than necessary to resolve your issue, typically 30 days, unless the communication is related to a dispute or investigation.

Cookies and tracking on our 11tbet platform

We use cookies to keep you logged in to your 11tbet account, remember your preferences, and detect fraud. Our cookies store your session token (a unique identifier that proves you are logged in) and your preferred language and timezone. We do not use cookies to track you across other websites. Our cookies expire when you close your browser (for session cookies) or after 12 months (for persistent cookies used to remember your login between visits).

We use basic analytics to understand which pages on our 11tbet platform are visited most, which payment methods are popular, and which games are played. We do not use detailed tracking pixels, retargeting, or third-party analytics that would build a profile of your behavior. You can disable cookies in your browser settings if you prefer, but doing so may limit your ability to use 11tbet.

Compliance with Indonesian data protection law

We at 11tbet comply with Indonesian regulations on personal data protection and financial privacy. We collect data only with your consent and use it only for the purposes stated in this policy. We do not transfer your data outside Indonesia without your explicit approval, except as necessary for payment processing with international partners or cloud backup. We respond to regulatory requests (from the financial authority, tax office, or law enforcement) in accordance with legal process.

Changes to this privacy policy

We may update this privacy policy from time to time as our practices evolve or to comply with new regulations. We will notify you of material changes via email and SMS. Your continued use of 11tbet after a change constitutes acceptance of the updated policy. If you do not accept a change, you may delete your account and withdraw your balance.

How to contact us about your data

If you have questions about how we collect or use your data on 11tbet, or if you wish to exercise your rights to access, correct, or delete your information, contact our support team via live chat or email. We respond to data-protection requests within 10 business days. For urgent privacy concerns, escalate directly to our data protection officer, whose contact details are available in your account settings.

We at 11tbet respect your privacy and handle your data with care. This policy reflects our commitment to transparency, security, and compliance with Indonesian law. Thank you for trusting us with your information.